FREQUENTLY ASKED QUESTIONS

LATE POLICY

• Private Reservation: We will wait for you, however, your ride will still end at the scheduled time.

• Public Reservation: If you don’t arrive at your scheduled check-in time, there’s a big chance you will not be able to ride. Everyone must go through a complete check-in and boarding process and if you miss it, we have to start all over again, pushing back the time of the departure and cutting into the other groups’ party time. We know it sounds strict but if the situation was reversed you wouldn’t want to lose party time because of others. Please plan ahead, be respectful and on time!

CANCELLATION/ RESCHEDULING POLICY

• Cancellations made between 2 – 13 days before tour time receive a 50% refund

• Cancellations made 14+ days before tour time receive a 100% refund

• No refunds for cancellations made within 48 hours of ride time, but you may rebook your reservation for an additional $100

• No-shows will not receive a refund

Absolutely no exceptions will be made to this policy, INCLUDING CANCELLATIONS DUE TO COVID.

If your reservation is rescheduled, we cannot reschedule a second time.

WEATHER CANCELLATION POLICY

Rain or shine, we ride. The party never stops at Sprocket Rocket, and unless weather conditions are deemed unsafe we will be throwing down in the streets.

Weather changes quickly here and often storms end up passing around the city. Please dress appropriately for predicted weather conditions.

Do not assume your reservation is canceled unless you are contacted by a Sprocket Rocket team member.

• If at any point we cancel your ride you will receive a refund, however, if your group chooses not to ride, no refund will be issued.

• We will do our best to reschedule you if possible for both you and us.

• Rides cancelled before they depart the lot will receive a 100% refund. All other rides we cancel will receive a prorated refund.

• If weather conditions cause us to cut more than 15 minutes into your pedal time we will cancel your ride.

• Rain refunds take 3-5 business days to process. You will receive an email regarding your refund the following business day.

*Please remember that your reservation time is your check-in time, not the time you start pedaling. Please anticipate arriving even if it is raining at the time of your check-in.

UNPREDICTABLE CANCELLATIONS

When accidents happen that are out of our control we will do our best to accommodate all parties. We do a very high volume of rides and when one ride gets set back, it sets them all back. Therefore, we may have to cancel rides when something happens such as this to get things back on track.

Weather

• When it’s unsafe to be on the road we will not take our bikes out as we will not jeopardize our guests or our staff. Unfortunately, rain is unpredictable and often times the sky will burst open without warning and just as often it passes in less than 15 minutes. We understand this can be frustrating to our guests. Please remember that when this happens we are doing our very best to accommodate/reschedule/cancel/refund, etc. upwards of 130 people at a time.

• We will only cancel the rides we have to. Rides will continue after conditions improve.

• Oftentimes we are sold out for the weekend and unable to reschedule most parties. We cannot move other guests’ reservations to accommodate the ones that were rained out.

• We cannot offer reimbursements for costs to customers outside of our company including but not limited to Lyfts or cabs, alcohol, merchandise. etc.

Machinery

• When a mechanical error happens on a bike we are sometimes unable to fix the problem on the spot. There will be times where we have to take the bike apart to fix it and there will be times where we have to cancel the rides on the bike that whole day. We understand this can be very frustrating to our guests. Please remember that this is out of our control and accidents happen just as it could to your car, or even your flight.

• Sprocket Rocket staffs an on-site mechanic and he will always do his best to fix bike issues in a timely fashion. More often than not, if the bike does have an issue it’s a simple fix and we do not have to make any cancellations.

• We will only cancel the rides we absolutely have to. Rides will continue after the bike is fixed, inspected and approved to continue work.

• Oftentimes we are sold out for the weekend and unable to reschedule most parties. We cannot move other guests’ reservations to accommodate the ones that got cancelled for a mechanical error.

THE SPROCKET ROCKET IS A HALF BIKE, HALF VEHICLE – ALL FUN MACHINE!

• Driver
• Electric assist motor
• Party lights
• Centrally-located Downtown Nashville headquarters
• Top-notch customer service

Ultimately we are:

NASHVILLE’S #1 PARTY BIKE AND TAVERN TOUR!

BOOK YOUR RIDE ONLINE!

Our calendar is LIVE so you’ll only see the latest availability. Book Online or Give us a call!

Show up & BYOB or Buy drinks at our location!

Ice and coolers are on us! Our experienced staff uses the onboard sound system to pump their custom music playlist from start to finish all while keeping you safe on the roads. We are a party bike! So we make ONE stop in the middle of the ride to let you stretch your legs, use the bathroom, etc., then keep the party going on the bike. Pedal. Party. Drink. Repeat.

MINIMUM = 6 PEOPLE / MAXIMUM = 15 PEOPLE

There are six bikes seats on each side (two wheel well seats don’t pedal) and four people fit along the backbench. Seating type on a public ride is NOT guaranteed. Our staff sits you accordingly. If you have less than six people, you can still book a public tour and we’ll put people together to fill your bike and make you new friends!

If you’ve booked less than six people there is a chance your ride won’t go out. If this does happen, we will contact you and either reschedule you OR give you a full refund.

HAVE MORE THAN 15 PEOPLE?

No problem! Just book more than one bike! Private rides of more than one bike are NOT guaranteed to leave at the same time, but we will do our best to accommodate!

YES, ADVANCE PURCHASE IS REQUIRED.

Tickets can be purchased online only and a minimum of 24 hours in advance. We advise booking as far in advance as possible for your group as we tend to sell out months in advance.

There is NOT a waitlist or cancellation list. Once a time is booked, it is booked.

ROUTES ARE NOT GUARANTEED.

If you choose the Downtown party, you can generally expect a trip that includes loopty loops around Lower Broadway and its surrounding streets.

Your driver will do their best to minimize hills and street closures. In the event that the Nashville Predators are in town or there’s a concert and several streets are closed, we always have a backup plan! We will take you to another fun area that neighbors downtown!

Regardless of where your trip goes, you will have a blast!
No route or roads are guaranteed during your ride. We make it work based on what is going on in the city that day.

WELL, HECK YEA!

70% of the power we need to run is provided by YOU! The remaining 30% of the power is supplied by our bike’s unique electric assist motor.

Sprocket Rocket is not only the best Party Bike and Tavern Tour in Nashville, but also the easiest to pedal! That 30% boost is a game-changer, allowing us to pedal for longer than any other pedal bike downtown!

YOUR ENTIRE RIDE IS APPROXIMATELY AN HOUR & 35 MINUTES FROM YOUR CHECK-IN TIME TO YOUR DROP OFF.

What does this mean?
You can expect your ride and pedaling experience to be one full hour (believe us, pedaling for an hour is a darn good workout). The remaining time is broken up between checking in and loading the bike. 30 minutes into the ride, the bike stops to give everyone a 15-minute break to stretch your legs, take some group photos with your cellphones, and use the restroom. Once everyone is loaded up the second half of the ride begins.

NO. WE DON’T USE THE TERM ‘PARTY BIKE’ LIGHTLY.

You paid to be on a bike, and you most likely pre-purchased drinks with us, so save your wallets, and party with us on the bike!

After looping around downtown with us we release you to the streets where you can then go check out all the bars! Your bike will, of course, make one 15-minute stop for you to stretch your legs, and use the restroom halfway through your ride.

You MUST be 21 to ride! Tennessee State Law says you MUST show us your ID! Everyone must carry an ID with them at all times.  Yes, even grandma must have hers!

Our bikes have storage bins up top just like an airplane, only smaller. We can store purses, wallets, small bags, umbrellas, cell phones, etc. Large coolers and suitcases will not fit on our bikes.

YOUR WAIVER

We have electronic waivers which means your waiver can be done online from a computer or your cell phone. You do NOT have to print your waiver and bring it with you.

YES! IT IS MANDATORY THAT EVERYONE FILLS OUT A WAIVER IN THEIR FULL LEGAL NAME. IF YOU ARE ELIZABETH AND GO BY BETH PLEASE FILL OUT YOUR WAIVER AS ELIZABETH. THAT GOES FOR YOU TOO, MATTHEW.

The check-in process is much faster if everyone fills their waiver out prior to arrival. If your waiver is filled out with your nickname, we will have you step to the side and fill out a new waiver from your phone.

Everyone attending will need to fill out their own online waiver, the person making the reservation cannot fill out the waiver for everyone in their group. This is a legal document, folks.

Waivers are done online ONLY, there will be no hard copies available at check-in.

PLEASE ARRIVE PROMPTLY AT YOUR RESERVATION TIME.

This is your check-in time; the bike does not leave at the time of your reservation.
Your ride is scheduled and planned accordingly so early arrival is only necessary if you would like to hang out, grab some snacks, and enjoy a drink before you load up!!!

Your ride picks up at 535 Lafayette Street, Nashville, TN 37203, USA. Please be accurate with the GPS!

WE DO NOT HAVE ON-SITE PARKING.

UBER, Lyft, or getting a cab is your best option unless you are staying within walking distance to our location. The bike does drop off closer to downtown so if you do find paid parking close to Sprocket headquarters please let your driver know before loading the bike, or during the bar break.

KEEP IN MIND YOU ARE RIDING A BIKE.

Closed-toed shoes and casual wear are highly recommended. Please do not wear six inch heels, those are made for the dance floor, not pedaling.

PLEASE! OUR STAFF WORKS FOR GRATUITY.

They make a living off of your generosity. So while it is not mandatory, our staff works extra hard to make sure you have a great time as your generosity is their livelihood.

Your driver always appreciates a tip, so at the end of the ride when the tip jar comes around and you’ve had a blast, don’t be afraid to show them some cash! (Venmo & Cash App Accepted!)

EACH TIME SLOT YOU SEE AVAILABLE IS FOR ONE BIKE AND ONE BIKE ONLY.

So, if your friends are booking the 2:15 time slot on Friday and you also book the 2:15 time slot on Friday, you will definitely be on the same bike! This applies to same exact time and date only. You can’t book the 2:10 and shimmy over to their bike.

WE ARE NOT RESPONSIBLE FOR ANY LEFT/LOST ITEMS ON THE BIKE.

So try to limit what you bring. (This includes coolers. They’re best left at home!)

If you do bring items, have your bartender stow them for you, that way he/she knows what to look for when you leave. Your ride will end downtown. We cannot hold/store any leftover drinks or bags.

Ask your captains for more information.

PEDALING IS NOT ONLY WHAT YOU’RE SIGNING UP FOR – IT’S PART OF THE FUN!

If you don’t want to pedal, here’s a quick reminder: It’s a party BIKE! Pedaling is interactive and way more fun than it sounds right now. Trust us!

That being said there are non-pedal seats that can be occupied IF the bike has enough people. Since pedal=power, a bike with fewer people on it will require all patrons to pedal. If the bike is full, that is when non-pedal seats will begin to fill. Sooooo, don’t be a stick in the mud. Pedal!

If you feel like you CAN’T pedal due to a medical condition, please arrive early and alert the staff.

PLEASE NOTE: we do NOT reserve specific seats and no particular seat placement is guaranteed. People with physical disabilities can request the backbench, but each bench only holds four people, and if you’re taking a public ride keep in mind the other groups could have individuals with similar problems. Again, seating is NOT guaranteed.

WE’RE NOT DOCTORS.

So we’ll leave that up to your discretion. If you do choose to ride, we strongly suggest sitting on a non-pedal seat. Again, make sure you arrive early and alert the staff. There is no guarantee of any particular seat.

OF COURSE! DECORATIONS ARE WELCOME.

All decorations must be socially appropriate. After all, there will be kids on the street and your party WILL attract attention!

Keep in mind any decorating is going to chip away at the time you are on the bike, so we suggest decorations be easy and fast to mount/take down. Also keep in mind that on a public bike, you will be sharing space with other groups, so if you want to decorate the whole bike perhaps book a private ride.

ID must be a government-issued photo ID.

WE’VE GOT ANSWERS.

Part of loading up your bike includes a driver safety speech. Your driver will not only give you a condensed version of what you just learned, but explain to you bike rules, drinking games, etc. If the answer to your questions was not found above and you just can’t wait, feel free to call or email us. Can’t wait to see you!